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PLEASE READ CAREFULLY through our lesson contract, and note that by clicking the link at the bottom, taking you to the payment page, you are agreeing to all the terms within the contract. If ANYTHING on the contract is unclear, please contact our staff immediately, since once you click on the link below and purchase lessons, you are agreeing to all the terms within the contract.
PLEASE NOTE RECENT UPDATES TO OUR LESSON POLICIES
EXPIRATION: I understand that these memberships and lessons do expire. If the first lesson is not taken within four(4) months of purchase date of the membership, the membership in its entirety will be forfeited. Each membership, from the date of the first lesson taken, will expire with a one-week grace period. It will be as follows, as of June 1 2019: 1 month membership: 5 weeks, 2 month membership: 9 weeks, 3 month membership: 13 weeks, Fast-track 2 month membership: 9 weeks. If any lessons remain after the allotted time given for a package, as described here, those lessons, along with any other membership benefits, will be forfeited. Exceptions may be allowed if and only if written requests are made and approved by management.
PAYMENTS: Total amount of a chosen membership package is due a minimum of seven(7) days prior to the first scheduled appointment. I understand that if a lesson or appointment is tentatively scheduled before a payment is made, I am not entitled to that lesson spot until the payment has been made. If the payment is not made within seven(7) days of the tentatively scheduled appointment, the appointment will not be reserved and is considered open and available to others. Once the payment has been made, if less than seven(7) days prior, the given time may or may not still be available. I understand that I will NOT be entitled to lessons unless payment in full has been made.
SIBLINGS: If two riders share a package, they are still expected to attend regular weekly lessons as is expected for all students, however they are able to purchase sibling memberships, for example: 2 siblings may purchase a "sibling one month membership"(8 lessons) at the rate of the regular 2 month membership(8 lessons), and so on. Silver Stirrup does not offer every-other week lessons.
CONFIRMATIONS: I understand that lessons, once paid for, will then be scheduled and sent via email by Silver Stirrup. The schedule for the membership is then considered confirmed, unless I state otherwise in writing(this is of course after/based on discussion between staff and student prior to scheduling lessons at an agreed-upon time). I understand that if I do not receive an email with scheduled lessons once the lessons are paid for, I am responsible for reaching out to staff immediately. Silver Stirrup will always send an email after each membership purchase confirming the dates/times, and when the membership will expire. I understand it is also my responsibility to be aware of when my membership will expire, and purchase memberships accordingly, keeping in mind the payment policy. Silver Stirrup often sends out reminders before packages expire as a courtesy.
CANCELLATIONS: I understand that Silver Stirrup’s cancellation policy is as follows: If AT LEAST twenty-four(24) hours notice of a cancellation of a scheduled lesson is NOT given by email, voicemail, or in writing(if a voicemail is left before the 24 hours prior, the lesson will not be charged, though it MUST be followed up with an email or text), then the lesson will be considered a “NO-SHOW,” and will be counted and taken from my membership/package of lessons. If AT LEAST twenty-four(24) hours or more IS given by either email, voicemail, or in writing(must be followed up in writing, always), of a planned cancellation or rescheduled lesson, the lesson will not be taken from the package at that time, but the EXPIRATION policies will still apply.
LATENESS: If a student does not arrive within 15 minutes of the start time of the lesson, the student will not be permitted to attend the lesson. The student will be considered a "no-show" and the lesson will be charged. I understand that there are other students in the class, and proper time management is essential to a productive and safe lesson for all attending students. IF prior notice is given, at least one hour before the start time of the lesson, exceptions can be made, at the discretion of the instructor, but nothing is guaranteed. If notice is not given in at least that amount of time, however, the student will not be permitted to attend a lesson if arriving later than 15 minutes past the start time.
If a youth student is dropped off and the guardian has left the premises, I understand it is the responsibility of the guardian to return, as it is not possible for instructors to properly ensure the safety of their riders while supervising students who are not riding, especially those under the age of 12. For this reason, parents and guardians are strongly encouraged to check in physically with instructors when dropping students off, especially if arriving after the scheduled lesson time.
SATURDAY LESSONS: I understand that Saturday lessons are in very high demand. If I schedule regular Saturday classes, I understand that it is especially important to reschedule any classes I will have to miss with as much notice as possible, and that if lessons are rescheduled excessively or with little notice, frequently, I may not continue to be eligible for a Saturday lesson and will be asked to find another day that is convenient.
Section 1. I understand that Silver Stirrup’s refund policy is as follows: If a refund is requested, in writing, before four(4) months have passed from the purchase date, a refund will be given within two weeks time. If a refund is requested and at least one lesson, or more, has been taken, a pro-rated refund will be given, based on the number of lessons left in the package that have not expired.
Section 2. With the exception of the 1 month membership, a refund will be based on number of lessons in a given membership, rather than passed time. The refund will be pro-rated based on the cost per-lesson of the smaller membership (ex: If a student purchased a 3 month membership, but only took 4 lessons before requesting a refund, the cost of a 1 month membership would be subtracted from the total and the refund would be the remaining balance).